be.group’s commitment to residents’ health and safety was underscored in March 2014, when the California Department of Public Health gave Redwood Terrace Health Center in Escondido a perfect score for quality of care and best practices.
In evaluating a senior living community, state surveyors perform a four-day-long inspection that investigates all aspects of the health center. They also examine health inspection results, infection control, administrative services, and nutrition and dietary services. State surveyors also interview residents and their families about the skilled nursing care they receive before announcing the ranking.
In comparison to the zero deficiencies found in Redwood Terrace’s skilled nursing community, the California average for deficiencies is at least 10.7 marks. The national average is 6.8 marks.
“We push to have a high rate of satisfaction among our residents,” says Sophia Lukas, community executive director at Redwood Terrace. “The annual surveys have become a learning experience for health center team members, who are truly dedicated to meeting our residents’ needs.”
For John H. Cochrane III, president and CEO of be.group, the results highlight the confidence he has always held in be.group’s health centers.
“Every one of our staff at Redwood Terrace is committed to providing the very best in care to those we serve,” Cochrane says. “These survey results reflect the care, compassion and commitment that set us apart and makes this community truly one of a kind.”